Last Updated: 31 July 2025
1. Introduction
This Cookie Policy explains how Ozguard Garage Doors ABN [Your ABN] ("we", "us", "our") uses cookies and similar technologies on our website www.ozguard.com.au ("our website").
This policy should be read alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred language, login details, and other settings.
Cookies can be:
- Session cookies: Temporary cookies that are deleted when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them
- First-party cookies: Set by our website directly
- Third-party cookies: Set by other companies whose services we use on our website
3. Why We Use Cookies
We use cookies to:
- Essential Website Function: Enable basic website functionality and security
- Performance and Analytics: Understand how visitors use our website to improve our services
- User Experience: Remember your preferences and provide personalised content
- Marketing: Show you relevant advertisements and measure their effectiveness
- Contact Forms: Ensure quote requests and contact forms work properly
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for our website to function properly and cannot be switched off.
Examples:
- Security cookies to prevent fraud
- Cookies that remember your cookie preferences
- Session management cookies for contact forms
- Load balancing cookies for website performance
Legal Basis: These cookies are necessary for the legitimate interests of operating our website.
4.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information.
Examples:
- Google Analytics cookies to track website usage
- Cookies that count page visits and traffic sources
- Cookies that measure website loading times
- Heat mapping cookies to see how users navigate our site
What they collect:
- Pages visited and time spent on pages
- How you arrived at our website
- Device and browser information
- General location (city/state level)
Legal Basis: Your consent (you can opt-out through cookie settings).
4.3 Functionality Cookies
These cookies remember your preferences and choices to provide a better user experience.
Examples:
- Cookies that remember your preferred contact method
- Cookies that save your postcode for service area checking
- Language preference cookies
- Cookies that remember items in quote calculators
Legal Basis: Your consent or our legitimate interests in providing better user experience.
4.4 Marketing and Advertising Cookies
These cookies are used to show you relevant advertisements and measure advertising effectiveness.
Examples:
- Google Ads cookies for retargeting
- Facebook Pixel for social media advertising
- Cookies that track conversions from advertisements
- Cookies that prevent showing the same ad repeatedly
What they collect:
- Pages visited and services viewed
- Interactions with our advertisements
- General demographic information
- Shopping and browsing behaviour
Legal Basis: Your consent (you can opt-out through cookie settings).
5. Third-Party Cookies
We may use services from third-party companies that set their own cookies. These include:
5.1 Google Services
- Google Analytics: Website traffic analysis
- Google Ads: Online advertising and conversion tracking
- Google Maps: Embedded maps showing our location
- Google Fonts: Website typography
5.2 Social Media Platforms
- Facebook Pixel: Social media advertising and analytics
- LinkedIn Insight Tag: Professional network advertising (if applicable)
5.3 Other Services
- Website hosting providers: Performance and security cookies
- Customer service tools: Live chat functionality (if applicable)
- Email marketing platforms: Tracking email campaign effectiveness
Note: These third parties have their own privacy and cookie policies. We recommend reviewing their policies for more information about how they use cookies.
6. How Long Do Cookies Last?
Different cookies last for different periods:
- Session cookies: Deleted when you close your browser
- Short-term cookies: Last from a few hours to 30 days
- Long-term cookies: Can last up to 2 years (typically 12-24 months)
- Analytics cookies: Usually last 2 years
- Marketing cookies: Typically last 30 days to 1 year
7. Managing Your Cookie Preferences
You have several options for managing cookies:
7.1 Browser Settings
You can control cookies through your web browser settings:
Google Chrome:
- Go to Settings > Privacy and security > Cookies and other site data
- Choose your preferred cookie settings
Mozilla Firefox:
- Go to Preferences > Privacy & Security
- Adjust your cookie and tracking settings
Safari:
- Go to Preferences > Privacy
- Choose your cookie preferences
Microsoft Edge:
- Go to Settings > Privacy, search, and services
- Adjust tracking prevention and cookie settings
7.2 Opt-Out Tools
You can opt out of specific types of cookies:
- Google Analytics: Use the Google Analytics Opt-out Browser Add-on
- Google Ads: Visit Google Ads Settings to manage ad personalisation
- Facebook: Adjust your Facebook ad preferences in your account settings
7.3 Cookie Consent Management
When you first visit our website, you'll see a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- View this Cookie Policy
You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
8. Impact of Blocking Cookies
If you choose to block certain cookies:
Essential cookies: Our website may not function properly Performance cookies: We can't analyse website performance or identify technical issues Functionality cookies: You may need to re-enter preferences on each visit Marketing cookies: You may see less relevant advertisements
9. Mobile Apps and Other Technologies
If we develop mobile apps or use other tracking technologies, we will update this policy accordingly. Currently, this policy applies only to our website.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our use of cookies
- New legal requirements
- Updates to third-party services we use
When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through our website or email (if we have your contact details)
- Request new consent for cookies where required by law
11. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Ozguard Garage Doors Privacy Officer Email: [email protected] Phone: 0448 437 113 Address: 59A Patterson Road, Bentleigh VIC ABN: [Your ABN]
12. Useful Links
This Cookie Policy complies with Australian privacy laws including the Privacy Act 1988 (Cth) and provides transparency about our cookie practices as at 31 July 2025.
